Acceptable Use Policy

Hatchery builds and operates serious software. This policy protects the public site, chatbot, customer systems, secure AI workflows, and the people who use them.

Public forms No secrets, credentials, card data, health data, or source code

Scope

Where this applies

This Acceptable Use Policy applies to Hatchery.com, the public chatbot, public contact workflows, public downloads, public APIs where offered, and any Hatchery-hosted or Hatchery-managed environment that references this policy. Customer agreements may include additional restrictions.

Prohibited

Do not use Hatchery systems for abuse

Illegal or harmful activityNo unlawful content, fraud, deception, harassment, exploitation, threats, violence, abuse, or activity that violates another person's rights.

Security abuseNo scanning, probing, credential attacks, bypassing access controls, exploiting vulnerabilities, evading rate limits, or interfering with system integrity.

Spam and deceptionNo spam, phishing, spoofing, misleading messages, malicious redirects, false headers, fake identities, or unwanted bulk communications.

Infringing materialNo content that violates intellectual property, privacy, publicity, confidentiality, contract, or data-protection obligations.

Malware and automation abuseNo malware, botnets, scraping at abusive scale, denial-of-service activity, token abuse, or automated behavior that degrades service.

Unapproved sensitive dataNo payment card data, regulated health data, government identifiers, credentials, source code, trade secrets, or customer confidential data in public forms or chatbot prompts without an approved secure channel.

Security

Responsible security behavior

If you believe you found a vulnerability, do not exploit it, access data that is not yours, disrupt service, or publicly disclose details before Hatchery has had a reasonable opportunity to review. Send a clear report through the contact page and include enough detail for us to reproduce and assess the issue.

AI and chatbot use

Do not use Hatchery AI, chatbot, secure model access, or agent workflows to create malware, steal credentials, bypass security controls, impersonate people, generate deceptive content, process data you do not have rights to use, or violate law, contract, or policy.

Customer AI systems should be scoped through written requirements, approved tools, identity controls, logging, data boundaries, and human review where needed. Public chatbot access is not a secure intake path for confidential or regulated material.

Enforcement

What Hatchery may do

Hatchery may block, throttle, remove, investigate, suspend, or report activity that appears to violate this policy, threaten security, violate law, or harm Hatchery, customers, users, or third parties. We may preserve information where needed for security, legal compliance, or dispute resolution.

Report

Report abuse or security concerns

Use the contact page to report abuse, security issues, privacy concerns, or misuse of Hatchery systems.